"There are so few women in my area of expertise. This career choice not only offers great potential for growth and diversity, but it is ever changing. The technology and the type of work is always expanding which means we need more women in it."

 

 


With overtime, Shauna can make over $59,000 annually.


 

 

As a Desktop Support Analyst for TELUS Communications, Shawna provides Tier2 support, which is the level after the help desk. This means that she actually goes to the client's computer to troubleshoot and repair the problem after the help desk has received the call. With most calls, she fixes software and assesses hardware problems.

Shawna finds it very rewarding to fix a really tough problem quickly and make the customer happy with the solution. Another reward for her is the personal interaction. Everyone has her number and they all call her! When she gets a thank-you from her customers, that's also a bonus. On average, she deals with 25-30 in-house clients a day.

After high school, Shawna took a year off and did some part-time art courses in art and design. She discovered that Art & Design wasn't going to make her happy financially. Her compromise was Computer Graphic Design, but she had no idea how to use computers. She knew how to turn a computer on but not much more! To increase her computer knowledge she enrolled in Computer Systems Technology at NAIT.

Two years later, she graduated with a diploma in Computer Systems Technology and went to work "on" computers rather that "with" computers.


Did you know? Less than 30% of computer systems analysts are women.


There are very few women in Shawna's area of expertise. This career choice not only offers great potential for growth and diversity, but it is ever changing. The current salary range for a position such as Shawna's is between $47,000 and $59,000 per year. With overtime pay, it's easy to gross the maximum.


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SYNOPSIS:

When Shawna White first enrolled in a two-year computer systems technology program, her goal was to learn enough to become a graphic artist. Dollars entered into the picture and Shawna discovered there was more money working on computers than working with them. So her art and design aspirations became hobbies and her bread and butter became computer systems support work.


PERSONAL DATA:

Education: Diploma in Computer Systems Technology

Hobbies: Golfing, sketching, working out at the gym